You agree to pay the price applicable for the product or service on our website at the time you submitted your order (Product Price), the delivery fees for the delivery service you select, if any (Delivery Fees), or any applicable taxes (defined below). You will be solely responsible for payment of all taxes (other than taxes based on Giftflora's income), fees, duties, and other governmental charges, and any related penalties and interest, arising from the purchase of the products and services (Taxes) not withheld by Gift Flora.
All payments are non-refundable (except as expressly outlined in the Terms and Conditions). We reserve the right to charge late fees on all due payments equivalent to the lesser of 1.5% per month on the unpaid balance or the highest rate allowed under Applicable Law. You agree to pay for all collection costs, attorney's fees, and court costs incurred in the collection of past due amounts.
"Convenience Charge" has been levied by the company for the facilitation of choosing a product/s and book for delivery, anywhere in India, without visiting our physical store. This covers the company’s Internet and system handling costs.
Such Convenience charges are correlated to the Order value.
Title and risk of loss for all products ordered by you shall pass on to you upon Gift Flora shipment. Thereafter Giftflora will not be responsible for any loss or damage to the product.
If the recipient receives the products in damaged condition.
The recipient should check the products delivered (cakes, flowers, any other)before signing the receipt.
If the product delivered is found damaged, the recipient should refuse to accept it and immediately inform Customer Care.
Any issues with the products delivered should be reported within 2 hours of receipt, after that no request for replacement or refund will be entertained.
In case of badly damaged products, a replacement will be provided. Kindly allow a minimum of 24 hours for the replacement.
Courier product complaints should be informed within 48 hours after delivery. Complaints coming after 48 hours will not be undertaken.
Flowers may be delivered in semi-bloomed, fully bloomed or bud stage.
For the same-day standard time, fixed time or midnight delivery, you must receive your order according to our schedule.
We attempt only once for these perishable items. If you fail to take delivery of the order, you will be charged for the non-delivery additionally. We will try to deliver to your neighbour in case you are not available during the delivery time.
We deliver through our courier partners and the delivery made by them is subject to the Terms and Conditions. For products that are shipped through them, we provide an estimated date and time of delivery. You may receive the order before the estimated day or it may be delayed.
Hospital Delivery:- we have experienced networks to deliver in the hospitals. While placing the order don’t forget to mention the details of the recipient. Some hospitals don’t allow florists to deliver personally or sometimes ICU patients are not allowed to receive flowers.
Wedding Hall:- we are not able to assure that the flower will be delivered strictly to the bride or the groom. But we will deliver it to a responsible person.
Remote location delivery policy: We deliver only in serviceable cities. Flowers are perishable products and are sourced locally at the shipping location. So, we cannot commit an exact time of delivery. Correct shipping addresses and contact number is a must to process your delivery. We don’t deliver on the National Holidays. The scheduled delivery will be done on the next working day. In case of any unexpected disruption that may restrict the scheduled delivery, we have the reserved rights to reschedule it.
In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour. Proof of delivery will be provided in case of any dispute in delivery. Deliveries are made on Sundays and on Public Holidays for products that are delivered by hand. If there is no one available at the shipping addresses to accept the delivery of your order at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made. We will surely try our best as mentioned below “call the recipient to schedule an appropriate delivery time.
Leave a note on the recipient's door asking them to contact the florist to schedule a delivery time”.
Minimalistic and cosmetic damages like
Name/ message on cake not written.
Name and message not attached with flowers.
Cream of cake/decoration on cake/flowers packaging issues - will not be eligible for refunds/replacements unless they are severely damaged.
Not happy with the packaging stile or box/material used in the packaging.