Return & Refund Policy:-
A refund can only be requested in case of service failure. Our team will evaluate whether an order qualifies for a refund and the decision of the management will be final. Under no circumstances will the refund amount can exceed the amount paid by the customer. We are not liable for any loss or claim beyond the amount actually paid by the customer. Our team works very hard to deliver the finest quality and service experience to its customers. For us, our customer and business is most important and we really care about delivering the best. In rare cases of service failure or quality complaints, you can write an email to support@GiftFlora.com and our team will respond to you within 8-12 working hours. Our team will process a quick investigation on your order and in case of any quality/service failure found, we assure to re-deliver your product with complimentary flowers within the next 24 hrs. While we really understand "Message on Card" and "Message on Cake" is extremely important to be accompanied with flowers and gifts. However, due to a large number of complexities, we, unfortunately, do not guarantee the accuracy and delivery of such messages. It goes without saying that every possible care and attention is taken to ensure we do not miss these messages. However, we will not take any guarantee about spelling mistakes or missing messages on the cakes. What's best here is that we rarely miss your messages. And in cases, usually, our support team goes that extra mile to assist and take care of your every order complaint and concerns and makes an extra effort to put things right as and when possible.