We thank you from the bottom of our hearts for placing an order with us and making us a part of your celebrations. We strive hard to make your celebrations memorable and wonderful.

We love our work and try to serve people in their celebrations and have fun doing so. We try our level best that whatever we display on our website is delivered with the same quality as promised. In serving you we also care to follow certain guidelines, rules and processes.

These terms and conditions are not there to intimidate the user but are there to minimise the areas of conflict.

Please read these Terms and Conditions carefully, be assured that our spirit of working is that everyone should be benefited - our team, our customers and our company.

Terms And Conditions

Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions ("Terms").

By subscribing to or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services.

Your use of the Website, services and tools are governed by the following terms and conditions ("Terms of Use") as applicable to the Website, including the applicable policies which are incorporated herein by way of reference. If You transact on the Website, You shall be subject to the policies that apply to the Website for such transactions. By mere use of the Website, You shall be contracting with our marketing representative and these terms and conditions including the policies constitute Your binding obligations, with Giftflora.

When You use any of the services provided by us through the Website, including but not limited to, (e.g. Customer Reviews), You will be subjected to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to you.

It is your responsibility to review these Terms of Use periodically for updates/changes. Your continued use of the Website following the posting of changes will mean that you accept and agree to the revisions. As long as You comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.

Orders and Acceptance of Orders.

When you make an order, you are making an offer to purchase, and such an offer is subject to acceptance by us. Your receipt (email/SMS/push notification) of an order confirmation from us does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time, after receiving your order, to accept or decline or cancel your order (in whole or part) for any reason whatsoever. We may require additional verifications or information before accepting any order. In the event of a purchase, you will be required to accurately provide the recipient’s name and shipping address. You agree that, if Giftflora can cancel all or a part of your order, your sole and exclusive remedy is either that:

(a) We will issue a credit to your credit/debit card or bank account in the amount charged for the cancelled portion (if your account card has already been charged for the order) or

(b) We will not charge your credit/debit card or bank account for the cancelled portion of the order.

For your convenience, We accept Visa, Master Card, Diners Club, Maestro, American Express, Debit Card and PayPal, Digital wallets. Notwithstanding anything contained herein, any payments made by the above-mentioned options, either through payment gateway on our website or through our mobile application, are subject to specific terms and conditions of such third party payment gateways.

Cancellation Policy

There are some orders which are we are unable to accept and can be cancelled by our side. We reserve the right to cancel any order for any reason, like under any unforeseen circumstances that may come in the way of your order that may be limitations on quantity available of purchase, error in product(s) or pricing information, or limitations of our credit department.

Same-day orders are processed immediately, and usually cannot be modified/cancelled. However, in case you want to modify/cancel an order, you can reach us on +91-9654006722 (08:00 hours to 22:30 hours, 7 days a week). If the order has not been prepared or is not out for delivery, we will try to modify/cancel the order for you. If the order has already been prepared/dispatched, it cannot be cancelled/modified and you will be charged for the order.

In other cases of order modification/cancellation, please give at least 48 hours advance notice.

1. Same day delivery category - If your date of placing an order and delivery date of that order is the same, we do not accept cancellation requests. If you cancel it, or the receiver does not receive it - you are not entitled to any refund.
2. Same day mid-night delivery orders can not be cancelled.
3. Special day orders can not be cancelled and no refund is initiated for them.

Refund Policy

Refunds in cases of Cancellations are mentioned in the Cancellation policy, kindly refer to the same.

The acceptance of the order is subject to the availability of products, delivery areas and time. The order may or may not be accepted. The order might be cancelled after assessing the circumstances and communicating to the customer. In such a case amount paid by the customer is fully refunded to Giftflora wallet or bank account.

Only one attempt for delivery will be made. Please confirm the availability of the recipient before choosing the delivery time. If the recipient is not available at the time of delivery, the second attempt will not be made and the order will be cancelled. No refund will be made in such a case.

A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by the customer, we are not liable for any loss or claim beyond the amount paid by the customer.

• In case of Cancellation, a 5% charge will be applicable.
• Any discounted or exempted amount can not be claimed for a refund.
• Any extra amount credited to the Giftflora account may be considered for order enhancement but will not be refundable.
• In all matters concerning Cancellation and refund, Giftflora shall have the deciding hand.
• Giftflora may amend its Cancellation And Refund Policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.

If you have any questions/comments about our Cancellation And Refund Policy, please email us atSupport@giftflora.com

The refunds are only initiated once the customer confirms over mail that where the refund has to be done

Duplicate Orders

If you have placed two or more identical orders by mistake, please let us know about it. We will give a full refund for the duplicate order, provided that the order has not been prepared or delivered.

If we find that the same order has been made twice, we will try to contact the customer to confirm the order. If the customer is not contactable, we will decide on your behalf and that will be final.

Payment Terms

You agree to pay the price applicable for the product or service on our website at the time you submitted your order (Product Price), the delivery fees for the delivery service you select, if any (Delivery Fees), or any applicable taxes (defined below). You will be solely responsible for payment of all taxes (other than taxes based on Giftflora's income), fees, duties, and other governmental charges, and any related penalties and interest, arising from the purchase of the products and services (Taxes) not withheld by Gift Flora.

All payments are non-refundable (except as expressly outlined in the Terms and Conditions). We reserve the right to charge late fees on all due payments equivalent to the lesser of 1.5% per month on the unpaid balance or the highest rate allowed under Applicable Law. You agree to pay for all collection costs, attorney's fees, and court costs incurred in the collection of past due amounts.

"Convenience Charge" has been levied by the company for the facilitation of choosing a product/s and book for delivery, anywhere in India, without visiting our physical store. This covers the company’s Internet and system handling costs.

Such Convenience charges are correlated to the Order value.

Delivery

Title and risk of loss for all products ordered by you shall pass on to you upon Gift Flora shipment. Thereafter Giftflora will not be responsible for any loss or damage to the product.

1. The recipient should check the products delivered (cakes, flowers, any other)before signing the receipt.
2. If the product delivered is found damaged, the recipient should refuse to accept it and immediately inform Customer Care.
3. Any issues with the products delivered should be reported within 2 hours of receipt, after that no request for replacement or refund will be entertained.
4. In case of badly damaged products, a replacement will be provided. Kindly allow a minimum of 24 hours for the replacement.
5. Courier product complaints should be informed within 48 hours after delivery. Complaints coming after 48 hours will not be undertaken.
6. Flowers may be delivered in semi-bloomed, fully bloomed or bud stage.
7. For the same-day standard time, fixed time or midnight delivery, you must receive your order according to our schedule.
8. We attempt only once for these perishable items. If you fail to take delivery of the order, you will be charged for the non-delivery additionally. We will try to deliver to your neighbour in case you are not available during the delivery time.
9. We deliver through our courier partners and the delivery made by them is subject to the Terms and Conditions. For products that are shipped through them, we provide an estimated date and time of delivery. You may receive the order before the estimated day or it may be delayed.
10. Hospital Delivery:- we have experienced networks to deliver in the hospitals. While placing the order don’t forget to mention the details of the recipient. Some hospitals don’t allow florists to deliver personally or sometimes ICU patients are not allowed to receive flowers.
11. Wedding Hall:- we are not able to assure that the flower will be delivered strictly to the bride or the groom. But we will deliver it to a responsible person.
12. Remote location delivery policy: We deliver only in serviceable cities. Flowers are perishable products and are sourced locally at the shipping location. So, we cannot commit an exact time of delivery. Correct shipping addresses and contact number is a must to process your delivery. We don’t deliver on the National Holidays. The scheduled delivery will be done on the next working day. In case of any unexpected disruption that may restrict the scheduled delivery, we have the reserved rights to reschedule it.
13. In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour. Proof of delivery will be provided in case of any dispute in delivery. Deliveries are made on Sundays and on Public Holidays for products that are delivered by hand. If there is no one available at the shipping addresses to accept the delivery of your order at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made. We will surely try our best as mentioned below “call the recipient to schedule an appropriate delivery time.

Minimalistic and cosmetic damages like

1. Name/ message on cake not written.
2. Name and message not attached with flowers.
3. Cream of cake/decoration on cake/flowers packaging issues - will not be eligible for refunds/replacements unless they are severely damaged.
4. Not happy with the packaging stile or box/material used in the packaging.

Privacy Policy

We respect the privacy of our users and protect them with the privacy policies stated here.

1. The information Giftflora collects is for the following reasons:

a) Delivering of order.

b) Authenticating the user details.

c) For Promotion of Giftflora.

d) For Intimating about Offers/Discounts.

2. The information that we collect is mainly:

a) Name

b) Address

c) Phone number

d) Email address

e) Payment details

3. When placing an order, the information you provide will be shared with our banking services and distribution providers to ensure your order can be successfully processed and delivered. We will only share relevant information with these parties; all such providers are under obligation to ensure your information is kept private.

4. Giftflora will not email you in the future unless you have given us your consent (unless it is to confirm orders or delivery or Feedback)

5. No sensitive information about the users will be demanded.

6. For each new visitor to the website we automatically log certain information about how you are using our website. If your computer browser is set up to accept them, we use a feature known as a "cookie" which contains information that is stored on your computer hard drive for record-keeping purposes. Cookies allow us to make our website more useful based on stored information about your preferences when you visit our website. If you do not wish for information to be recorded in this way, you can configure your browser to refuse cookies or to notify you when you have received one.

7. The Customer's consent for sharing information with its distributors and Banking firms is taken as implicit.

8. Giftflora may amend its policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.

9. If you have any questions/comments about our privacy, please email us at Support@giftflora.com

Data Security:-

We’ve always taken utmost care to ensure that your privacy and safety is our top priority. So we urge you to take a moment out to read about our data security practices and request your support for the same.

• All communication between your browser and our servers is encrypted (TLS 1.2 compliant)
• We employ the latest security protocols.
• We have a Digital Certificate from Geotrust.
• We are PCI DSS Compliant.
• We have tie-ups with secured, trustworthy Payment Gateways only
• Giftflora doesn't ask or store any bank account or credit/debit card details, these are accepted only.

Top 10 Internet Safety Rules & What Not to Do Online

1. Please ensure that your account is secured with a strong password
2. Check for the lock icon or ‘HTTPS://’ at the beginning of the URL on the address bar. This confirms that the page/site is genuine and secure
3. Do not share any personal information like bank details, date of birth, anniversary date. GiftFlora never saves these details, and we don’t ask for such details via e-mails, calls or SMS.
4. And last but not the least, if you have any doubts or concerns regarding any communication you receive from Giftflora, feel free to reach out to our Customer Support Team on +91 - 9654006722 (7 days a week, 10 AM to 9 PM). We would love to help you with your queries.

Valentine’s Day & Raksha Bandhan Disclaimer

The displayed price may differ slightly without prior notice due to the rush of these special occasions. Pre-book your order to enjoy the exciting rates.

If you wish we don’t contact the recipient, please contact our customer care helpdesk and notify them regarding the same. Our customer care executives are always at your service to ensure a great experience you get with us. During these peak seasons, it may take a little longer time to respond. Kindly co-operate with us. Your email will be replied to as soon as it is possible. Please be aware of our substitution policy.

Due to the rush, the notification of your order may be delayed. We always try our best to deliver to you as soon as it is possible. During these festive seasons, we don’t offer a fixed time guarantee to deliver the flower. We process the orders on a first come first serve basis, locality and the present condition. We provide special midnight delivery, standard delivery according to your locality and the rush. We ship our products through courier service partners. So, we cannot guarantee a fixed or exact time or date of delivery during the peak seasons.